Fix your OneDrive for Office365 installation

If you’re like me, you’ve probably been frustrated by your OneDrive installation.

-If you access multiple Office365 accounts to access, this can help. * This guide is for people who access Office365 FOR BUSINESS. It may apply for personal users but is untested for this application.
-If you’ve had previous installations of SkyDrive or personal OneDrive installed, this can help
-If you’ve had different versions of Office installed, this can help

  1. First, stop syncing all SkyDrive or OneDrive folders, if applicable
  2. Close all your Office processes, such as groove.exe which is OneDrive,msouc.exe,  msosync.exe, office library sync via Task manager (right click on taskbar – Start Task Manager)
  3. First, remove all of your SkyDrive and OneDrive (or OneDrive for business) installations via Programs and Features. You may have to close all internet browsers.
  4. Browse to “C:\Users\%username%\AppData\Local\Microsoft\Office\Spw” and delete all the content.
  5. Browse to “C:\Users\%username%\AppData\Local\Microsoft\Office\15.0\OfficeFileCache” and delete all the content.
  6. Restart your machine to make sure there are no lingering uninstall processes.
  7. If possible, when you install choose another folder to Sync to your OneDrive folder. Move your content you want Synced there after the install.
  8. Install OneDrive for Business from here :
  9. Select the proper Office365 URL when installing – this is important when you have access to multiple 365 accounts.

Hopefully you have success! If not leave a comment below and we’ll see if we can help.

*NOTE: the folder paths given here include the %username% variable. This will fill in that folder with whatever your active username is. There are many other uses for this variable in scripting or generating file paths.


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